September 2020 -

September 2020

Customer experience is the top priority for organizations in 2021. Today’s consumers often base their perception of a company or brand on the various meaningful instants that they have with that brand/company. And those instants don’t simply happen at just the service line or the checkout page. Social media has quickly emerged as a critical touchpoint in helping build and maintain customer relationships. When used correctly, a companies’ social media channels can be more than just a means for your customers